Refund and Return Policy

Last updated: January 2026

At Touch Wood Goods, we want you to be happy with your purchase. Due to international shipping costs, we’ve designed a flexible return policy that’s fair for everyone.

Quality Issues

If you receive a damaged or defective item:

  • Contact us within 7 days of delivery at [email protected]
    or via WhatsApp
  • Provide photos showing the issue along with your order number
  • Once verified, we will work with you to find a fair solution based on the severity of the issue:
    – Minor defects: Partial refund or discount coupon
    – Significant quality issues: Full refund or replacement
  • You do not need to return the item in most cases (unless it’s a high-value product, in which case we’ll arrange the return)

Wrong Item Shipped

If we sent you the wrong item:

  • Contact us within 7 days at [email protected] or WhatsApp with photos
  • We will send you the correct item or provide a full refund
  • Return shipping will be covered by Touch Wood Goods

Personal Preferences

(e.g., size, color, change of mind)

  • We do not accept returns for personal reasons due to international shipping costs
  • However, we want to help — contact us and we may provide a discount coupon for your next purchase

Non-Returnable Items

We cannot accept returns for:

  • Items that have been used, washed, or damaged by customer
  • Items returned after 7 days from delivery
  • Items without proof of quality issues

How to Request a Return or Refund

Contact us at [email protected] or WhatsApp with:

  1. Your order number
  2. Reason for return
  3. Photos of the product (if quality issue or wrong item)

We typically respond within 1-2 business days.

Refund Processing

  • Refunds will be issued to your original payment method
  • Please allow 5-10 business days for the refund to appear in your account
  • You will receive a confirmation email once the refund is processed

Final Decision

Touch Wood Goods reserves the right to approve or decline return requests on a case-by-case basis. We’re committed to fair and reasonable solutions for all parties.

If you have any questions, please don’t hesitate to contact us at [email protected]